Complaints procedure
Is there a clear procedure that students or parents can follow if they have any complaints about members of staff?
Reported during the monitoring visit of 20 February 2026.
Verified
Resolved through Meeting with the school management
Status
Verified
0 daysSince the report
MediumSeverity
CategoryComplaints procedure
History
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Fixed
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Verified
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Reported
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Proof of fix
Fix observed during the monitoring visit of 6 April 2026.
How the problem was fixed
A written complaint procedure was adopted and posted, with a suggestion box emptied every week by a teacher and a Club member.
Case study
No complaint procedure for students and parents: problem resolved at Institut Mabele thanks to citizen monitoring
The Integrity Club reported on EduCheck: no complaint procedure for students and parents. The problem was published and sent to the school management.